In my experience many of the problems encountered are due to pour alignment as a result of even worse communication. And I think we’ve all had to bear the brunt of the results more often than we care to recall.
To help improve both communication and alignment in product design and development, Phil Gilbert (GM of IBM Design) came up with “Playbacks” as a “place where the results of all the detailed operational decisions are shown and alignment is kept with a minimum of fuss.” They are a key in IBM Design Thinking. Playbacks have evolved a bit from their original scope to become a vital tool for alignment across teams and levels of leadership. To achieve success It should not be considered a tool but a fundamental practice in product management as it is done at IBM.
My friend and former colleague Colin Naver has presented many of Playbacks during his tenure at IBM. Recently he published an article on this practice and how it has helped his career in product management and design.➵