If you ever wanted to see what real legacy looks like, read through all of the comments in response to Phil’s announcement on LinkedIn. Phil and his team built the IBM Design program to scale the practice of user-centered design throughout a technology giant with 400k employees working in 160+ countries around the world. It started with a hundred or so designers and is now around three thousand—and hundreds more have come and gone.
The torch will pass to Katrina Alcorn, Head of Design for Autodesk. Up until now I had not heard of her but I’m sure she was run through the gauntlet to get this role. I wish her nothing but good luck as she is about to inherit one hell of a team and a global design program without its equal.➵